Keep a clear record of the delivered configuration and installed equipment. Good identification and symptom records make support more effective.
Keep the vehicle identification, delivery date, agreed configuration and equipment manuals together. Record the model and serial numbers of major installed components.
At handover, confirm the location and normal use of the main power controls, charging equipment, instruments, water controls and appliances. For a trailer or truck camper, include the coupling or mounting arrangement and its operating instructions.
Retain the service contact details and the warranty terms supplied for the actual purchase. A component manufacturer’s online warranty is not automatically the warranty for the complete Ecocampor vehicle.
Follow the vehicle and component manuals for tires, wheels, brakes, coupling or mounting equipment and any breakaway system. Confirm that travel latches, external compartments and loose equipment are secured.
Use a repeatable checklist suited to the delivered configuration. Keep inspection and service records so that changing conditions can be identified over time.
Investigate a fault affecting safe travel before departure. A generic checklist does not replace the specified inspection or maintenance procedure.
Follow the battery manufacturer’s storage instructions and account for parasitic loads. Prepare the full water circuit for expected temperatures, including the pump, heater and toilet arrangement where applicable.
Manage moisture using the vehicle’s intended ventilation and care instructions. Check stored vehicles periodically as specified in the relevant manuals.
Before returning to use, review battery condition, refill and recommission the water system appropriately, and inspect tires, running gear and safety-related equipment. Storage duration alone is not a reliable guide to condition.
Describe the symptom in your own words and copy any error message exactly. Include when it started, whether it repeats and what changed immediately beforehand.
Add clear label photographs, a short video if useful, and a list of checks already performed. Share personal contact and location details privately with the service team, not in public comments.
These guides explain general principles. Equipment, ratings and procedures vary by model and configuration. Use the documentation supplied with your vehicle and installed components for model-specific decisions.
