FOR DEALERS, IMPORTERS & FLEET BUYERS

RV Purchasing FAQs

Plan your next RV order with confidence. Find answers on model selection, customization, ordering and delivery.

01

Models & customization

Start with the RV range and specifications that fit your market.

Which RV types can I source from Ecocampor?

Our website includes travel trailers and caravans, camper trailers, truck campers, teardrop campers, motorhomes and RV accessories. Start with the RV collection, then send us the models and configurations you would like to discuss.

Can I customize a model for my market?

Discuss your preferred layout, finishes, equipment, electrical setup and branding with our team. Available options and engineering requirements depend on the model and intended market. Confirm the agreed specification before production.

See our design and manufacturing services for an overview of the areas we work on.

Can I request a sample or trial order?

Yes, sample and trial orders can be discussed. Tell us which model and configuration you want to evaluate. Confirm availability, preparation time, sample cost and freight before ordering; a trial unit should reflect the specification you intend to purchase.

Which specifications should I compare before choosing a model?

Ask for the specification sheet for the exact model and configuration. Compare:

  • Overall dimensions, tare weight and permitted loaded weight
  • Sleeping capacity, floor plan and storage
  • Water, electrical and off-grid equipment
  • Towing or vehicle compatibility and destination-market requirements

Use the agreed specification sheet when comparing quotations; photos alone may show optional equipment.

02

Pricing & ordering

Prepare a clear inquiry and confirm the terms for your order.

What information should I include in a quotation request?

Send your company name, country or destination port, preferred models, estimated quantity, required options and target purchasing date. If you are still choosing a model, describe your customers and intended use.

Send a wholesale inquiry with these details so the discussion can focus on your project.

What is the minimum order quantity?

Contact us with your chosen model, configuration and quantity to confirm the applicable minimum order. If you are evaluating a new range, ask about a sample or trial order at the same time.

Which payment and pricing terms should I confirm?

Request a written quotation that states the currency, payment method, deposit and balance terms, included equipment and shipping terms. Confirm any optional items separately, and use the agreed quotation or sales contract for the terms that apply to your purchase.

How long will production take?

Ask for a current production schedule for your model, quantity and agreed configuration. The timetable should account for specification approval, component availability, production, inspection and dispatch. Ocean freight and destination clearance are separate from factory production time.

03

Quality & market requirements

Check the product, documentation and inspection arrangements before shipment.

How can I assess product quality before placing an order?

Review the model specification, materials and manufacturing information, and discuss a trial order or factory visit where appropriate. Our Services page covers design, materials, production and assembly.

Ask for the quality checkpoints and inspection arrangements relevant to your model. Agree the scope and timing of any buyer-appointed inspection before shipment.

Will a model meet the requirements in my country?

Share your destination country and intended use before selecting a configuration. Ask for the model-specific technical information and available approval documents, then verify the requirements with your local vehicle authority or import specialist.

A VIN or a general certificate should not be treated as a guarantee of registration in every market. For Australia, start with the official trailer requirements guide.

Can I visit the factory or arrange an inspection?

You can request a factory visit. Share your preferred dates, the models you want to review and the number of visitors so the arrangements can be confirmed in advance.

If you plan to appoint an independent inspector, discuss the inspection scope, access and timing with our team before booking.

04

Shipping & delivery

Clarify the shipment plan and what is included in your quotation.

Can we discuss FOB or CIF shipping terms?

Yes. Discuss FOB or CIF with our sales team and ask for the agreed shipping term and port to appear in your quotation. Confirm which freight, insurance, destination handling and other charges are included, and who is responsible for each part of the shipment.

How should I plan packing and transport?

Share your destination port and the models and quantities you are ordering. Ask for the proposed packing and loading plan, including dimensions, protection and securing arrangements. Confirm the transport method and any unloading requirements as part of the shipment plan.

What documents should I discuss before shipment?

Ask which commercial, shipping and model-specific technical documents can be provided for your order. Review the destination requirements with your customs broker or import specialist before shipment, including any approval or inspection documents needed for the specific product and market.

05

Dealers, parts & after-sales

Plan your partnership and the support your customers may need.

How do I apply to become an Ecocampor dealer?

Use the dealer application page to introduce your business. Include your market, customer base, preferred RV types and purchasing plans. Our team can then discuss a potential partnership with you.

How do I request accessories or replacement parts?

Send the RV model, the part name or number if known, clear photos, relevant dimensions and the quantity required. This helps identify the part and check compatibility.

Browse RV accessories or email tom@ecocampor.com with your request.

What warranty and after-sales terms apply?

Request the written warranty and after-sales arrangements for the specific model and destination before confirming your order. Clarify coverage, exclusions, the claims process, parts availability, and responsibility for labour and transport costs. Use the terms agreed for your order rather than assuming one policy applies to every product.

READY FOR THE NEXT STEP?

Let’s discuss your RV range.

Bring your model shortlist and project requirements. We’ll help you explore the options.